Support
Help & Support
Everything below takes about a minute to read. If your question is not here, email us and a person will answer.
Getting started
- Tell it what you're calling in. A few taps: what you want, how real it already feels, what tends to get in the way, and your bedtime.
- Describe the moment it's done. One sentence and a couple of details. Nia drafts a 20–40 second scene in the present tense, and you make it yours.
- Choose a voice. Pick a narrator, or read a short statement aloud so your scenes play in your own voice. Add a selfie if you'd like an image of you in the scene.
- Press play and drift off. After a short wind-down, your scene repeats with pauses over a soundscape, then fades out on your sleep timer.
Common questions
What is SATS?
SATS — a “State Akin To Sleep” — is Neville Goddard's name for the drowsy, relaxed state just before sleep. The practice is to rest in that state while you replay a short scene of your wish already fulfilled. Nia gives you that scene, read aloud and looping as you drift off. It is a reflective practice, not a sleep treatment.
Why does my scene stay the same every night?
On purpose — repetition is the heart of the practice. Tonight's scene stays the same until you choose to change it: edit it in Studio, or tap Evolve scene when it starts to feel ordinary.
What do pacing and repeat-after-me do?
Pacing sets the pause between lines, so the scene moves at a pace that feels right to you. Repeat-after-me doubles the pause so you can say each line back to yourself.
How does “your voice” work, and can I remove it?
You read a short statement aloud; recording it is your consent for us to make a copy of your voice, with ElevenLabs, that only reads your own scenes. The recording is deleted once the copy exists. You can switch back to a narrator at any time. To remove the copy, delete your account — or email us and we will delete just your voice.
What happens to my selfie?
It is used once to make an image of you inside your scene, then deleted — whether or not the image worked. The image is stored privately with your account and deleted with it. The selfie step is optional; without it, your widget shows a gradient instead.
What is free, and what needs Nia Plus?
Your first scene plays as a full session, with its soundscape, before you are asked to pay — the paywall only appears after that first session ends — and your first scene image is free too. Nia Plus renders every scene and Studio session you make, with an image for each scene. One subscription, no per-item unlocks.
Is Nia a sleep aid or therapy?
No. It is a relaxation and manifestation ritual, and it is not a medical device or a treatment for any sleep or mental-health condition. If you are struggling with sleep or with how you feel, please talk to a qualified professional.
How do I cancel my subscription or the free trial?
iPhone (App Store): Open Settings → your name → Subscriptions → Nia → Cancel Subscription.
Android (Google Play): Open the Play Store → your profile → Payments & subscriptions → Subscriptions → Nia → Cancel.
Cancel at least 24 hours before a free trial ends and you are not charged. Deleting the app does not cancel the subscription.
I paid but the app still shows me as free
Open the paywall and tap Restore. Make sure you are signed in to the same account that made the purchase. If it still does not appear after a minute, email us with the date of purchase and we will fix it.
How do I delete my account?
Tonight → your profile (top right) → Delete account, or see the deletion page. Cancel your subscription in your store account separately — deleting the account does not stop the billing.
Still stuck?
Email us and include your account email and roughly when the problem happened.